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Mystery Shopping

Organizations develop strategies to ensure Customer Satisfaction. They design Products, Promotional Campaigns, Trade Schemes and Product training to ensure the same as Customer Satisfaction is the key differentiator for any business. Disguised Marketing also known as Mystery Customer Shopping provides your organization a very simple and effective way of evaluating on-ground executions of your strategies and evaluate the way your customer is being treated. Disguised marketing thus becomes the most effective tool to make your organization Customer Centric.

What we do:
Our research covers a wide aspect of understanding Product and Service delivery. It is conducted by a group of domain experts who visit your Points of Delivery posing as ordinary customers and evaluate their experience. Our research covers everything from on-site branding, staff appearance and engagement, quality of service, cleanliness, and upselling opportunities to overall customer delight factors. Our reports and extensive analysis can help you identify areas for improvement and directly impact your sales and profitability.